Walmart Photo Help

You will need a Photo Center account to upload, view, share and order prints of your photos.

If you already have a Walmart.com account, you can use the same email address and password to sign in

If you do not have a Walmart.com account, you can create a Photo Center account in a few quick steps. To create a new Photo Center account, you will need:

• A valid email address.
• Access to a computer with an Internet connection.

Please note: To create an account, you must sign up using our website. We cannot create your account over the phone or by mail.

To create your account, follow these steps:

1. Go to My Account
2. Click My Photo Account to open the create your photo center page.
3. Enter your email address and other account information.
4. Read the terms of use and, if you agree to them, mark the checkbox near the bottom of the page.
5. Please note: Account holders are subject to the Walmart.com terms of use as well as the Digital Photo Center terms of use. You must agree to these terms to create an account.
6. Click Register at the bottom of the page.

Once you've created an account with the Photo Center, or if you already have an account with Walmart.com, you are ready to sign in.

1. Go to My Account
2. In the Sign In area, enter your email address and password.
3. Click Sign In.

Recover a Forgotten Photo Center Password

If you don't remember your password, we can send it to you at the email address registered with your account.

1. Find the Sign In link in the top right of the page.
2. In the Sign In area, click the Forgot your password? link.
3. In the next window, enter the email address you used to create your Photo Center account and click Submit.
4. We'll send your password to your email address within minutes.
5. Check your email for the password, and then return to the Walmart Digital Photo Center and sign in.

Get your password now

Photo Center Password Not Accepted - Step 1

If you receive an error saying your password is incorrect, try entering it again to make sure you haven't mistyped it.

Tip: Make sure the email address you enter is the one you used to set up your account.

Passwords are case sensitive, so make sure caps lock is not turned on and enter the password exactly as you originally created it.

If you've forgotten your password, we can send it to the email address you signed up with. Get your password now

Still need help? See:

Photo Center Password Not Accepted - Step 2

If your password is not accepted, and you are sure you are entering the correct email address and password, you should check to make sure your browser accepts cookies.

Internet Explorer instructions:

1. Go to the Tools menu
2. Choose Internet Options
3. A smaller window will open with several tabs across the top. Click the Security tab.
4. Click the world icon.
5. Make sure you are set to Medium or Low security.

Netscape instructions:

1. Click Tasks in the toolbar
2. Select Privacy and Security.
3. Go to the Cookie Manager.
4. Select Accept All Cookies.

Photo Center Password Not Accepted - Step 3

If your password is not accepted after checking that you are using the right password and your browser is set up correctly, you will need to email us at photo@walmart.com

Be sure to include the following information:

• Your first and last name
• Your registered email address
• Your mailing address (all exactly as you registered)
• If you have any other email addresses, please include them in the message
• Which computing platform you are using (Macintosh, Windows).
• Which browser you are currently using and the version (e.g., Internet Explorer 5.0, Netscape 6.0, etc.).

We'll try to find your account and send your sign in information to you.

You can add photos to your Photo Center account via the files on your computer, or your social media albums. There is no charge for uploading your photos with these methods, or for storing and sharing your uploaded photos. There is also no limit to the number of digital photos you can upload.

Please note: Whenever you upload a digital photo to your online account, only a copy of it is placed in your account. The original digital photo file remains unchanged on your computer.

For help in uploading photos, please follow the steps below.

1. Locate and click the Upload button on the page. This will launch the uploads model.
2. Either create a new album for your photos (default) or select an existing album to the left of the model.
3. If you're uploading to a new album, you can add an optional title or date.
4. If you're uploading to an existing album, click the button next to Existing Album and use the dropdown to find and select the album.
5. To select photos either;
   1. Select photos from your device via the Select photos button
   2. Click and drag photos into the drop area
   3. Or select a social media icon along the bottom, log in and select photos from one of your albums
6. Note: If you're creating large prints, photo books or other gifts with your photos, we recommend using "Full resolution" for the best results. See our recommended resolutions for more details.
7. If you clicked Select Photos you will access your device's photo library. Select the photos you want to upload and click open to begin the upload process.
8. You will see a progress bar tracking your photos' status as they upload. To add more photos to your current upload, click the "Add photos" button and select the existing album.

Walmart.com Photo accounts are not intended to be used as permanent photo storage.

Starting November 2021, if a customer has not made a purchase from Walmart Photo in the last 18 months their photos will be deleted.

Simply by making a purchase of a photo product your account will remain active and images will not be deleted. However, please note that if another purchase is not made within the following 18 months uploaded photos will be deleted.

The speed of your upload depends on the speed of your Internet connection.